2016 Serta iComfort Mattress Reviews

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2016 Serta iComfort Mattress Reviews
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Learn everything you need to know about Serta memory foam mattresses in our guide to Serta iComfort mattress reviews.

One of the biggest names in mattresses has released a new line for 2016 with a whopping 17 models to choose from. Comprised of both memory foam and hybrid mattresses, Serta aims to cover to a wide range of sleep preferences. This review covers the 8 memory foam mattress models and 20 innerspring models in the 2016 iComfort collection.

Top competitors to the Serta iComfort Series include Tempurpedic, Sealy Optimum, Amerisleep, and Simmons Comforpedic.

About Serta iComfort

Headquartered in Hoffman Estates, Illinois, Serta was founded in 1931 when 13 mattress manufacturers got together and licensed the Serta name. In the 1990s, Serta grew to become one of the industry’s most dominant players. They began selling solely innerspring mattresses and now offer a variety of different types including memory foam and spring/foam hybrids.

Serta iComfort 2016 mattresses fall within the mid- to luxury range, with the memory foam models ranging in price from $1274 to $3274. All iComfort memory foam mattresses have a 6” foam base and at least 2” of gel memory foam, with several additional layers to help with comfort, pressure, and cooling. The Hybrid collection features a pocketed coil-in-coil support layer with varying foam and memory foam comfort layers on top, ranging from $1074 to $3274.

Serta iComfort Mattress Reviews

Memory foams in general receive around 80% customer satisfaction ratings. Serta iComfort mattress reviews from customers rate a bit lower than that (74% according to Sleep Like The Dead), but some mattresses rate better than others. SLTD averages 67% for the hybrid line, versus 63% for innersprings in general. We’ll go over some of the finer points below.

Overall, Serta iComfort ranks a little lower than its competitors in part due to the perceived value of the product. iComfort has similar or lower rankings for quality, durability, longevity, and comfort than several brands which are significantly less expensive. Both BedInABox and Amerisleep yield higher reviews than Serta iComfort, despite being costing less for comparable specifications.

Serta allows their customers to rate and review their products on their website. We looked at their reviews along with those from other consumer reporting and independent reviewers to see how these mattresses measure up. However, since Serta recently reintroduced these line, some models lack reviews. Take a look at the positives and negatives.

Positives from Serta iComfort Mattress Reviews

With a 74% customer satisfaction rate according to Sleep Like The Dead, most people prove fairly satisfied with their iComfort purchases. But, it might be worth noting that SLTD dropped this score by 2% in 2016 versus 2015.

Overall Comfort

The mattresses rate well in overall comfort. Consumers feel the beds are conformable, offer pressure point relief and lessen back pain. Some reported pain associated with overly firm mattresses, however. While the average satisfaction rates are better for the hybrid lines versus spring averages, the iComfort memory foam appears slightly below average compared to other memory foam lines.

The iComfort line offers an impressive array of mattresses to choose from very firm, to very soft and everything in between.

Motion Isolation

As with most memory foam beds, iComfort mattresses rate well in motion isolation. The spring models used pocketed coils, known to have the least motion transfer for coil springs. The added memory foam layers also help dampen movement. This is an important quality for couples who sleep together.  And, some models include a supporting edge that prevents people from rolling off.

Odors

Memory foam mattresses can produce odors or offgas upon opening and for some time after, depending on the mattress. Serta customers report little to no offgassing or odors (about 6% of reviewers versus the average of 10% to 15%).

New Tech

New to the 2016 line is the use of EverFeel™ Triple Effects Gel Memory Foam technology. With a focus on both comfort and cooling, EverFeel™ claims a unique structure tiny cushioning chambers. These tiny titanium gel beads are said to respond to the body’s contours, relieve pressure points, and aid in alignment. EverTemp™ technology increases the range of temperature and humidity where the materials retain their structure and composition.

Returns & Availability

Serta has a 120 day return policy, which is more than average in the industry. Their mattresses are widely available through many retailers, also. Serta also comes in less expensive than some of its luxury competitors, like Tempurpedic and Simmons Comforpedic.

Negatives from Serta iComfort Mattress Reviews

So Serta IComfort mattress reviews show plenty of great things, but they also show a few consistent downsides.

Price and Value

While cheaper than some brands, Serta’s hefty prices remain one of the most frequently mentioned complaints. The price of a mattress can have much to do with overall satisfaction with the product. An unsatisfactory mattress is less of a burden if it is inexpensive. Customers who rated the mattress very well still docked points from Serta for their prices.

Inconsistencies

A significant number of customer reviews reported their mattresses being smaller than they were lead to believe. This can cause problems when trying matching foundations, frames and other bedroom accessories. Customers also reported receiving mattresses of a different firmness from the one they tried at the retailer. Firmness and comfort go hand in hand, so this can cause some problems.

Durability

Longevity and durability are also concerns with the iComfort line. 24% of owners report the development of sagging and a decrease in body support occurring within the first three years, says SLTD. Customers reported sagging in the mattresses in the first few months in some instances. The rate of complaints for durability issues is a bit higher than average. A good mattress will not show signs of wear that early in its life (expected to be 8+ years in this price range).

Effectiveness of Materials

Serta uses gel and graphene in some of their foams to reduce heat retention. Customer reviews show negligible improvement with the addition of these substances despite aggressive ad campaigns stating the contrary. Six percent of users report sleeping hot or significant problems with heat retention.

Testing sources like Consumer Reports also suggest there is little difference between gel and non-gel, so premium prices for gel beds may not a great value. (Plant-based foams have been proven in studies to be more breathable than gel foams however, so if you are concerned about staying cool a plant-based memory foam brand like Amerisleep could be worth looking into.)

Two recent studies have demonstrated that graphene may have adverse effects on human health and the environment. More studies have to be done to determine if this substance presents a significant threat to health, but there is evidence the jagged edges of graphene nanoparticles can pierce cell membranes.

Serta’s 2016 iComfort Mattresses

Here are the mattresses currently being offered by Serta in the iComfort line arranged by price. We rated each based on their customer reviews, value, durability and other factors. Note that new models may lack reviews, and in this case, an “NA” serves as a placeholder.

Serta iComfort Memory Foam Models

ModelPrice (Queen)Rating (Out of 5)Profile Height / FirmnessComfort Layers /
Foresight$1274SE: 5.0
SL: NA
9" / firm1" gel MF
1" gel MF
1" soft foam
6" core
Guidance$1474SE: 3.0
SL: NA
11" / firm1" gel MF
1" gel MF
1" support foam
1" soft foam
6" core
Savant III Firm$1774SE: 4.0
SL: NA
12” / firm2" gel MF
1" gel MF
1" support foam
1" soft foam
6" core
Savant III Plush$1774SE: 5.0
SL: NA
12” / soft2" regular MF
1" soft foam
2" gel MF
6" core
Prodigy III$2074SE: 4.0
SL: NA
14” / med2" gel MF
1" gel MF
2" plush MF
1" soft foam
6" core
F300 Smart Support$2274SE: 4.0
SL: NA
13" / med-plush1" gel MF
2" soft foam
1" gel MF
2" coil layer
1" soft foam
F500 Smart Support$2774SE: 1.0
SL: NA
14" / plush2" regular MF
1" soft foam
1" gel MF
1" gel MF
2" coil layer
1" soft foam
F700 Smart Support$3274SE: 5.0
SL: NA
14" med-firm2" gel MF
1" gel MF
1" soft foam
1" gel MF
2" coil layer
1" soft foam

SE = Serta’s website, SL = Sleep Like The Dead

Serta iComfort Hybrid Spring Models

ModelPrice (Queen)Rating (Out of 5)Profile Height / FirmnessComfort Layers /
Applause II Firm$1074SE: 4.0
SL: NA
12" / firmFiber
2" foam
0.5" gel MF
952 dual pocket coils
Applause II Plush$1074SE: 4.0
SL: NA
12.5" / med-plushFiber
2" foam
0.5" gel MF
952 dual pocket coils
Discoverer Firm$1274SE: NA
SL: NA
14" / firmFiber
3" foam
0.5" gel MF
952 dual pocket coils
Discoverer Plush$1274SE: 5.0
SL: NA
12.25" / med-plushFiber
2.75" foam
0.5" gel MF
952 dual pocket coils
Observer Super Pillow Top$1274SE: 4.0
SL: NA
14.5" / mediumFiber
3.5" foam
0.5" gel MF
1" foam
952 dual pocket coils
Recognition Extra Firm$1374SE: 2.0
SL: NA
13.5" / ultra-firmFiber
1" foam
1" gel MF
2" foam
1008 dual pocket coils
Recognition Plush$1374SE: 1.0
SL: NA
16" / plushFiber
1.5" foam
1" gel MF
2" foam
1008 dual pocket coils
Philosopher Firm$1474SE: NA
SL: NA
14.5" / ultra-firm1" gel MF
3" foam
1008 dual pocket coils
Philosopher Plush$1474SE: 1.0
SL: NA
14.5" / med-plush1" gel MF
3" foam
1008 dual pocket coils
Adviser Pillow Top$1574SE: NA
SL: NA
15" / ultra-plushFiber
1.5" foam
1" gel MF
2" regular MF
1" foam
1008 dual pocket coils
Visionaire Firm$1774SE: NA
SL: NA
13" / ultra-firm1" gel MF
1" regular MF
3" foam
1008 dual pocket coils
Visionaire Plush$1774SE: NA
SL: NA
14" / ultra-plush2" regular MF
1" foam
1" gel MF
1" foam
1008 dual pocket coils
Expertise Firm$1774SE: NA
SL: NA
14.5" / ultra-firmFiber
1.5" foam
2" gel MF
1" foam
1008 dual pocket coils
Expertise Super Pillow Top$1774SE: 5.0
SL: NA
15" / mediumFiber
1.5" foam
2" gel MF
2" foam
1008 dual pocket coils
HB300S Smart Support$2274SE: NA
SL: NA
14.5" / firm1" gel MF
1" foam
1" gel MF
Smart support coil
1" foam
1008 dual pocket coils
HB300Q Smart Support$2274SE: NA
SL: NA
14.5" / med-firmFiber
2" foam
1" gel MF
Smart support coil
1" foam
1008 dual pocket coils
HB500S Smart Support$2774SE: 5.0
SL: NA
15" / firm2" regular MF
1" foam
1" gel MF
Smart support coil
1" foam
1008 dual pocket coils
HB500Q Smart Support$2774SE: NA
SL: NA
15.5" / med-firmFiber
2" foam
1" gel MF
1" gel MF
Smart support coil
1" foam
1008 dual pocket coils
HB700S Smart Support$3274SE: NA
SL: NA
14.5" / ultra-firm2" gel MF
1" foam
1" gel MF
Smart support coil
1" foam
1008 dual pocket coils
HB700Q Smart Support$3274SE: NA
SL: NA
16" / med-firmFiber
1.5" foam
3" gel MF
Smart support coil
1" foam
1008 dual pocket coils

SE = Serta’s website, SL = Sleep Like The Dead

How the iComfort Mattresses Stack Up

Serta offers a robust range of products to meet most sleepers’ personal preference in firmness. The least expensive iComfort mattresses contain 2-3” of foam layers, while more expensive models have up to 6” .

Although more expensive than many competitors, this price difference does not necessarily translate into value for the additional cost. Serta iComfort consistently scored lower than many lower priced mattresses. Serta is certainly not the most expensive mattress provider on the market, but the quality tends to reflect mid-ranged mattresses instead of the luxury high-end market.

When shopping for a mattress, customers need to weigh many factors. Which factors are most important depends on the consumer. Serta mattresses have a lot to offer, but could be too expensive for many shoppers. Their marketing campaigns are costly and customers end up paying for them. There are other mattresses with comparable ratings that cost less.

Are you still looking for some information? Take a look at a few of our other recent reviews:

Leave a comment if you have a question or Serta mattress reviews to share!

One Response

  1. Warranty less than 1 star

    We purchased an iComfort mattress in September 2012, and it is already broken down. Much over the 3/4″ allowed. We had a rep look at it as there is a fabulous 25 year warranty. Unfortunately, the Serta Company does not play well with customers. One of the two tags were missing, (not removed by us), and for that reason they will NOT cover the warranty. Funny fact…. that this mattress hasn’t even been in existence for longer than their warranty. Makes me sick to my stomach that we have thrown away $1800 for a bed that we had just a little over 3 years. In my research, they also do not abide by their warranty if there is a stain, no matter the size. Truth be told, they will do anything to not cover your mattress under their “fabulous” 25 year warrant. Beware, and shop around unless you don’t mind paying $40 per month to sleep on a mattress.

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