If you are looking for information on Tempurpedic mattress reviews, take a few minutes to browse our 2018 report and analysis. You’ve no doubt heard of the nearly ubiquitous mattress company. In this guide, we’ll take a look at their current lines and how the products are faring across several categories.
But in case you’re short for time, here’s a quick summary of what we found:
Tempurpedic helped invent the memory foam mattress market. They rose to tremendous success…and then it looks like they got complacent. Because today you can buy a mattress with better foam for 50% — or more! — less than what Tempurpedic charges.
Tempurpedic still makes decent beds. But a few common issues hurt their customer satisfaction. Heat, odor, and feeling “stuck” are three of the biggest complaints they get. And newer memory foam bed brands have found ways to fix these problems.
Amerisleep (our choice for top mattress brand in 2018) is just one example. Their Bio-Pur® foam is five times more breathable to keep you cool and comfortable all night. And it’s 10 times more responsive, so you don’t feel stuck if you move around. Plus Amerisleep foam comes partially from plants, so it doesn’t have any bad odor.
So while Tempurpedic is still a good mattress brand, the market has changed. Now you have better options available. Don’t take our word for it, though. Keep reading to see all the facts we pulled together to make our decision.
The Rise of Tempurpedic Mattresses and Memory Foam
Tempur-Pedic, for the most part, led the way in initiating the memory foam bed market. Headquartered in Lexington, Kentucky, the company launched in 1992 under the name Fagerdala World Foams. Following a name change and a buy out of Sealy in 2012, Tempur-Pedic transformed itself into one of the largest bedding companies in the world.
Their target market is the mid to luxury range of mattresses, sorted primarily into three lines: Tempur-Contour, Tempur-Cloud, and Tempur-Flex. Tempur-Contour is firm and contouring, Tempur-Cloud is soft and supportive, and Tempur-Flex is adaptive and responsive with a springier feel. In addition to memory foam, some of their mattresses now include air and springs. This comes as a response to competition from other hybrid brands.
Tempurpedic has sold many of mattresses over the years, transforming itself into a household name in no small part due to their extensive marketing campaign. Their higher prices, in the $2000 – $5000+ range, put them in competition with other mid- to luxury brands such as Serta iComfort as well lines like Duxiana or Hastens. However, in customer satisfaction, less expensive brands such as Amerisleep and BedInABox actually do better than the mattress giant in terms of comfort, cooling, and especially value.
Tempurpedic Mattress Reviews Summary
The high price tag of Tempurpedic mattresses often proves prohibitive for most shoppers. This company has always offered mid-luxury to luxury level mattresses, charging 20%-50% more than mattresses from other retailers with similar owner satisfaction and specifications.
The best memory foam mattresses, in general, have customer satisfaction rates of 80%, and Tempurpedic is just slightly above that at 81% according to independent review website Sleep Like The Dead. The brand reports higher average reviews closer to 88% on their own website.
For the most part, Tempurpedic mattress reviews rate above average in lifespan, owner satisfaction, and support. The company’s reputation is good overall. Where people tend to knock Tempurpedic is on price, off-gassing, heat retention and ease of movement on the beds.
They also do not disclose important product specifications on their mattresses that most consumers are concerned about. We couldn’t find information about the composition of their fire barrier and foams, for instance. Information on foam density and layer thicknesses, or the specifics of what makes “Breeze” materials different from regular also prove scarce. Thus, customers looking to avoid harmful chemicals or wishing to cross-compare value with other brands may find it difficult to make fully informed decisions.
Here is a complete breakdown of the positives from Tempur-Pedic Mattress Reviews, followed by a full analysis of the negatives:
Positives from Tempurpedic Mattress Reviews
Owners prove as pleased with their purchases as most memory foam mattress owners. These mattresses rate higher in some categories than others. In this section, we’ll highlight the positives of Tempurpedic mattresses.
The brand has been changing their mattresses a little every year recently, so information on long-term use isn’t widely available for the newest lines. Available information suggests the beds have a lifespan similar to their older models, which is about seven to eight years. The average mattress lasts about 7 years, so there are no significant problems here other than some reports of premature sagging (about 1 in 10 owners, versus 1 in 5 for innersprings).
Availability is no issue within Tempurpedic mattress reviews as you can find them in their many retail partners or from their website. In the showrooms, you might find a higher pressure sales situation, as the salespeople typically receive commissions for sales, however, pricing is standardized so you’ll likely pay the same no matter where you buy.
Tempurpedic beds come with a 10-year warranty and a 90-day trial period, although there is a $175 shipping cost tacked onto returned mattresses. These terms could vary by distributor, so it is best to check the specifics when shopping.
On average this brand rates on par with other memory foam mattresses in owner satisfaction with above-average reports of pain reduction, even for those who sleep on their sides, and better sleep. Like we mentioned before, Sleep Like the Dead reports that the average memory foam mattress gets 80% satisfaction. And they say Tempur-Pedic comes in at 81%. If price weren’t in issue for many consumers, satisfaction rates could be higher since price is tied closely to satisfaction.
Negatives from Tempurpedic Mattress Reviews
We’ve heard the good things, now let’s take a look at the not-so-good things.Affordability seems like the biggest negative for Tempurpedic mattresses, But, reviews also reveal higher than average complaints of heat trapping, off gassing, mattress weight, and the duration of the initial break in period.
Tempurpedic mattress reviews include the highest rate of price complaints of any other mainstream mattress brand. Having a high price creates big expectations in customers, and if unmet, people feel less satisfied. The high price is also not an automatic guarantee of quality or satisfaction, either.
For example, Tempurpedic beds average between $2500 and $4000 for the middle of the line models and get around 80-85% satisfaction. Mattresses with similar specifications and sometimes even better reviews can be found for much less. For example, Amerisleep memory foam mattresses cost on average $1,300 for a queen. That’s more than $1,000 less than Tempur-Pedic. But their customer satisfaction is 98% – a full 17 percentage points higher than Tempur-Pedic.
Difficulty Moving & Feeling Stuck
Tempurpedic mattresses hold above-average rates of difficulty in moving or getting off the bed. Essentially, thick layers of dense, temperature sensitive memory foam create a stuck sensation in which the memory foam near your body softens, while the surrounding foam stays firmer. People who switch positions frequently or are weaker report the most difficulty moving. Lower density foams or temperature-neutral foams receive fewer complaints here as would the Flex collection due to the underlying springs.
10% to 14% of Tempurpedic owners report uncomfortable heat retention with the worst being the Contour and Cloud lines. This is the highest of most other mattress brands, with women reporting the problem about twice as often as men.
Tempurpedic has introduced a Breeze line with more breathable covers, but there doesn’t seem to be a significant difference in reviews. And, the Breeze features also come with significant price increases over the standard non-Breeze models.
Offgassing is reported by nearly one in five Tempurpedic owners. This proves higher than average for both memory foam and other types of beds. Some mattresses produce a chemical odor as a result of the manufacturing and packaging processes. These chemicals can be a problem for people with sensitivities. Tempurpedic beds tend to have higher than average complaints here.
It appears many Tempurpedic customers feel the company doesn’t provide adequate support. We received dozens of comments on this post from people saying they are Tempurpedic customers. Many of them report that their warranty claims were denied for unfair reasons and other customer service issues.
Part of the problem could be Tempurpedic’s distribution model. In most cases, they don’t sell their mattresses directly to their customers. They get delivered to a retail store, like Mattress Firm or Sleepy’s, who then sells the bed to the end user.
But that often creates confusion. The customer doesn’t know whether they should bring up a problem with the retail store (Mattress Firm, etc.) or with Tempurpedic (the product manufacturer). And it creates an easy “out” for both parties. Because the retailer can blame the manufacturer, and the manufacturer can blame the retailer, and they can send you in circles until you give up.
Lack of Specific Details
Tempurpedic does not disclose important information about the contents of their mattresses. Fire barriers may contain toxic chemicals to meet industry regulations or use safer methods. However, this is undisclosed by the brand. Breathing some chemicals found in these barriers or more chemical-laden foams might harm your health. With no information on what these mattresses contain, ingredients in the foams, or ingredients in the fire barrier, researching proves difficult if you are sensitive or worried about exposure.
The lack of details in foam thickness and density prevent accurate comparisons as well. Since density is a significant measure of quality for foam beds, there is no way to tell how the value compares. Not having these details also makes it difficult to predict things like durability and potential comfort, since ideal thickness and firmness of layers varies for different sleep positions and body weights.
Tempurpedic’s 2018 Mattresses
This table shows a list of the mattress lines currently offered by Tempurpedic arranged by price in ascending order. Mattresses ratings come from both independent sites Sleep Like The Dead (S) and the Tempur website reviews (T) for two perspectives. For very new models, rating information appears limited and may not be entirely accurate.
|Model||Price (Queen)||Rating |
|Profile Height / Firmness|
|Flex Prima||$2,099||T: 4.5 / 5|
|10” / firm|
|Flex Supreme||$2,699||T: 4.4 / 5|
|11.5” / med|
|Flex Supreme Breeze||$3,699||T: 3.5 / 5|
|11.5” / med|
|Flex Elite||$3,299||T: 4.5 / 5|
|12.5” / med-plush|
|Contour Supreme||$2,199||T: 4.2 / 5|
|11.5” / firm|
|Contour Elite||$2,999||T: 4.5 / 5|
|12.5" / med-firm|
|Contour Elite Breeze||$3,999||T: 3.9 / 5|
|12.5” / firm|
|Cloud Prima||$1,699||T: 4.4 / 5|
|10” / med-plush|
|Cloud Supreme||$2,499||T: 4.2 / 5|
|11.5” / plush|
|Cloud Supreme Breeze||$3,499||T: 4.0 / 5|
|11.5” / plush|
|Cloud Elite||$3,199||T: 4.2 / 5|
|12.5” / plush|
|Cloud Luxe||$3,699||T: 4.4 / 5|
|13.5” / ultra plush|
|Cloud Luxe Breeze||$4,699||T: 5.0 / 5|
|13.5” / ultra plush|
How the Tempurpedic Mattresses Stack Up
These beds all received pretty similar ratings, coming in around 3.5 to 4.5 out of 5 on Tempurpedic mattress reviews on their website. Some do stand out above the rest, however. The Tempur-Flex Elite ($3599), Temper-Cloud Lux ($3999) and Tempur-Contour Rhapsody Lux ($3799) achieved the highest average scores. (The Breeze models are newly redesigned, so they lack the quantity of reviews required to make an accurate assessment.)
Despite a significant departure from Tempurpedic’s core line, the innerspring hybrid Flex collection is rated the highest as a group. The Flex Prima is the cheapest of the top finishers which makes it arguably the best value Tempurpedic has to offer.
Among the memory foam beds, the Cloud Prima seems to offer the best mix of value and satisfaction. The Contour Elite and Cloud Luxe came in second and third, respectively. Many cheaper mattresses from other brands rate as good or better, however.
Many beds in the line receive complaints about being too firm. The higher rated models tend to be plush or med-plush mattresses. This is something to consider when picking a bed.
Also, note that the more expensive “Breeze” models tend to rate worse than the standard models. This could be due to limited comfort difference in contrast with the large $1,000 price difference. The brand does not detail what justifies the massive increase, either.
Should You Get A Tempur-Pedic? Our Recommendation
Only if you have thousands of dollars to spare. And even then, we think you can get a better mattress for much less from Amerisleep. We mentioned before that they’re our top mattress brand for 2018 — and for good reason.
Their Bio-Pur® foam and HIVE® transition layer both beat Tempur-Pedic’s foams.
Bio-Pur® is open-cell foam. So like we said earlier, that means it stays cooler and you won’t overheat. Plus it bounces back faster, so you don’t feel “stuck” if you move around at night. And best of all, Amerisleep makes Bio-Pur® in part with plant-based material, so it’s better for the planet and doesn’t get the bad “memory foam smell.”
Their HIVE® layer is clinically shown to reduce pain-causing pressure points by 49%1. The HIVE® pattern is firmer under your head, lower back, and legs to give you more support where you want it. And it’s softer under your shoulders and hips to give you more cushion where you need it.
Amerisleep goes beyond using better foam, too. They also have a cover with a fabric that the FDA determined promotes more restful sleep2. And people can tell the difference. Because 98% of Amerisleep’s customers would recommend their beds to a friend.
But if you get an Amerisleep over a Tempur-Pedic, instead of paying more for better quality, you actually pay less. Because Amerisleep sells directly to their customers. They don’t use distributors, who charge big markups to make money and can pass the savings to you instead. You can get a queen AS1 by Amerisleep for less than $1,000. Most Tempurpedic beds cost at least twice that much.
So if you can get a mattress with better materials for half the price, we think you should do it.
If you are interested in reading about how the online bed market is offering great deals and changing the industry for the better, you can read more in our post on finding the best online mattress.
And if you want even more help with your search for a new mattress, you can take a look at some of our other recent posts:
- Best Mattresses: 2018 Edition
- 2015 Serta iComfort Mattress Reviews
- 2015 Adjustable Bed Reviews: What You Need to Know
Leave us a comment if you have a question or Tempurpedic mattress reviews to share!
1 Milne, C. T. APRN, MSN, BC, CWOCN; Saucier, D. APRN, MSN, FNP-BC, CWCN; and Motta, G., BSN, MPH, ET. Evaluation of a Variable Pressure Foaming (VPF) Mattress with Surface Modification Technology (SMT) for Prevention and Treatment of Pressure Ulcers in General Medical-Surgical Patients. 43rd Annual Conference of the Wound, Ostomy and Continence, June 2011.
2 The FDA has determined that Celliant® products are medical devices as defined in section 201(h) of the Federal Food, Drug and Cosmetic Act and are general wellness products. Celliant® is determined by the FDA to temporarily promote increased local blood flow at the site of application in healthy individuals. Hologenix, LLC, the maker of Celliant®, states that Celliant® safely converts body heat to infrared energy. This energy penetrates into the muscle and tissue to promote a temporary increase in local blood flow and helps increase comfort and promotes restful sleep.